What happens
to my personal information?
This information is collected within a secure environment
and is necessary in order to process your hotel reservation.
Your name, email address, physical address, phone and
fax number, and credit card number are necessary to
ensure we are able to make and confirm your reservation.
We do not share this personal information with outside
parties except as necessary to complete your hotel reservation
You have a guarantee policy
- what does this mean?
As part of our commitment to you our customer, we are
so confident in our prices that we guarantee you that
we will either match or refund you the full price difference
if you find the same room type cheaper elsewhere.
· The room type must be in the same hotel on
the same date
· The cheaper rate must be reported to www.b2cworldwidehotels.com
within 24 hours of the time you make your reservation.
This guarantee ensures that you will be booking the
best hotel rooms at the very cheapest discount prices.
To make a claim against your guarantee, please e-mail
us the full details at
What is the
cancellation policy?
All cancellations and changes made to your reservation up to 6pm on date of arrival will incur a charge of $10. All cancellations and changes made to your reservation after 6pm on the arrival date of your reservation mean that your payment will not be refunded.
How do I cancel?
To cancel your hotel reservation, just refer to your
confirmation e-mail. This e-mail contains your Itinerary
number as well as a URL that links you to our cancellation
web page. Click on the cancellation link within the
confirmation e-mail or type its URL into your browser.
This brings you directly to our cancellation web page.
You then enter Itinerary Number; Confirmation Number
and email address - press Cancel this Reservation button
and your cancellation confirmation will be emailed to
you almost instantly.
Are taxes
included in the rates?
Most of our discounted rates include taxes and breakfast
- each property states what is included in the price.
Is breakfast
included?
Most of our discounted rates include breakfast - each
property states what is included in the price.
Is the room
rate per person or per night?
The rate is always displayed by room per night.
Will the hotel
have an ensuite?
All of our properties are fully equipped with ensuite
unless otherwise specified.
Can there
be more than two adults in the room?
Many hotels will allow additional adults and/or children
to stay in rooms at a charge. This may be listed in
hotel information page. Most hotels have a limit as
to how many people stay in a room so please ensure your
reservation correctly reflects the number of people
staying.
Can my children
stay with me for free?
Usually children under 12 years of age stay for free
in their parent's room, however, age requirements differ
from hotel to hotel; country to country and city to
city. This information may be contained in the hotels
information page, if not, please check prior to confirming
your reservation by emailing .
Are cots/rollaway beds available?
Most hotels offer cots/rollaway beds for a nominal fee
- many rooms have restrictions. If you require a cot
or rollaway bed, please include this under Specific
Requirements on the Secure Reservation Form.
What types
of rooms are available?
Single room: 1 single bed for 1 person.
Double room: 1 double bed for 2 people.
Twin room: 2 single beds for 2 people.
Triple room: Beds for 3 people.
What type
of facilities are available?
Hotel facilities are described in the Hotel Info section
together with specific information on services.
What are the directions to
the hotel?
These may be contained in the Hotel Information page
- generally the area is defined and distance from airport/city
center specified.
Is there a
shuttle bus?
Many hotels offer shuttle bus service to/from the airport.
This will be detailed on the Hotel Information page.
If this service is offered, there is usually a charge
payable directly on the bus.
What if I
am not happy with my hotel room when I arrive?
Please advise the Hotel Reception of any issues you
may have. If you are still not happy please contact B2C Customer Service at .
What happens
to my hotel room if my flight is delayed?
If you are not going to arrive on the first day of your
reservation, please contact the hotel to ensure your
room is held for you. This is a prepaid reservation
so no refund will be given.
Do I
have to pay if I decide to change my reservation?
No fee is involved if you add extra nights.
If you amend the dates booked a $25 change fee will
apply (if it more than 4 days prior to arrival)
Do I have
to pay if I decide to cancel my reservation?
If you cancel your reservation
the following cancellation fees apply:
All cancellations and changes made to your reservation up to 6pm on date of arrival will incur a charge of $10. All cancellations and changes made to your reservation after 6pm on the arrival date of your reservation mean that your payment will not be refunded.
What happens if I need a refund?
Any refund due will be credited directly to the credit
card that was used to pay for the booking.
What happens
if I do not stay at the hotel for the full duration
of my booking?
This is a prepaid reservation and no refund will be
given.
How do I change
my reservation?
Please contact to change your reservation.
How do I book
a child?
When you click on "Book It" in the B2C Florence
Hotels Site a "Reservation Form" will be displayed.
You will see a box marked "No. of Children".
Add the number of children into this box. If you have
any additional requests please complete The "Additional
Request" box.
What do I
do if I experience technical issues?
If you experience any technical difficulties please
contact us straight away at
Who do I contact
if I need help?
Email:
US Call: 877 431 0908
UK Call: 0870 111 8150
